COVID-19 Reopening Plan – Mandatory Safety Standard

Close Contact Personal Services MA COVID-19 MA Safety Standards

Close Contact Personal Service are defined as any personal service typically delivered through close physical contact with the customer, including but not limited to: Such as Skin care services, body treatments, massage, nail care service, and makeup application services which have been authorized to open as “Step 2” in Phase 2 of Re-Opening Plan.

Following the State guidelines, there are four mandatory aspects to a successful and safe reopening.

Social Distancing Measures:

Client will wait in their car until the staff texts 5 minutes before their appointment time to come into the spa for their appointment.  Client and staff must wear a face mask/face covering this is mandate by the State of Massachusetts. Except where an individual is unable to wear face covering due to medical condition or disability. If you do not have one, we will offer you a disposable face mask for a small fee. It’s important to remember that we wear face masks to protect other people from our respiratory droplets. We are limiting the number of daily appointments, to maximum the space to maintain social distancing at least 6 feet apart. Client could enjoy one on one service provided in the comfort and safety of your own private suite. Also staff is requires to wear a face mask, face shield, gloves, smock, gown or shirt and prescription glass, safety glasses or goggles. The health and safety of our clients and staffs is very important to us. For this reason, we will not accept any walk-in appointment. At the time of booking and all appointments must be pre-paid and no guests allow in the waiting area. Unless it is the parent/guardian who is bringing their minor child for their appointment (restriction 2 people who are the same household and living together). After a client leaves, staff will open all windows to get fresh air to improve ventilation. Spa and treatment room have a HEPA Air Purifier for air cleaning.

Hygiene Protocols Measures:

Client and staff perform hand sanitation at entry. Hand washing facilities on sites, including soap and running water please wash at least 20 seconds. Hand sanitizer at least 60% alcohol based is available throughout the spa. Staff will continue to follow hand washing protocols before and after each client and as necessary throughout the day. Staff will wear a face mask, face shield, nitrile gloves, gowns, smocks, prescription glass, safety glasses or goggles during each treatment. Understanding that some services, such as facial and facial hair remove/waxing, may not be possible with a face mask on all time, we advise client to wear the face mask until the portion of the service in which it is necessary to remove it. After that portion of the service, client will place the face mask back on. For nail services, the client is expecting that face mask/face covering must be worn at all times. No staff allow to share any tools and supplies between workers such as nail clipper, nail pusher, extractor, tweezer and scissor etc., All tools will be cleaned and disinfected and immersed with Barbicide-EPA registered and approved broad spectrum disinfectant. Disinfected and cleaned thoughtfully then put into sterilizer machine. Staff will charges into a clean smock, gown or shirt between each client. All cleaning supplies such as disinfecting wipes, Barbicide spray, hand soap and cleaning detergent located inside a cabinet easy access for staff to use all time.

Staffing and Operation Measures:

Our staffs have been trained regarding social distancing and hygiene protocols as they relate to COVID-19. Any staff that is feeling symptoms is instructed to stay at home and will only return after completing and agreed upon plan (according with CDC guidelines).  Client will wait in their car until the staff texts 10 minutes before their appointment time to come into the spa. Staff will perform a daily temperature check for themselves and each client by using no touch infrared forehead thermometer. (If client with a temperature reading over 100.3 degree Fahrenheit or higher must be reschedule their appointment with no cancellation fee or penalty. Staff will be send home and rest and follow the CDC self care guideline and contact their PCP). ​Maintain a log of workers and clients to support potential contact tracing as needed. There will be no magazines or water or candies and product testers/samples allowed in waiting area. No food or drinks are permitted to bring into the Spa.

Cleaning and Disinfecting Measures:

Spa will be wiped down at the beginning and end of each day as well as frequently disinfected surfaces such as doorknobs, countertops, chairs, sink, POS equipment, toilet seat & cover, paper towel holder with medical grade spray or wipes. In accordance with CDC guideline. The treatment room will be cleaned and disinfected after each treatment, and all fresh linens and towels will be replaced.  Disinfect or replace tools, implements and surfaces between client such as nail clipper, nail pusher, extractor, tweezer and scissor etc., will be immersed with Barbicide-EPA registered and approved broad spectrum disinfectant; disinfected and cleaned thoughtfully then put into sterilizer machine. If tools cannot be disinfected such as nail files, buffers and wooden stick must be discarded after use. All linens, towels, spa bath wrap/skirt and smocks are kept in closed bins and handled by gloved technician.  After each treatment 20-30 minute turnover period between each client to perform the necessary sanitation protocols and complete the procedures detailed above. After a client leaves, staff will open all windows to get fresh air to improve ventilation. Spa and treatment room have a HEPA Air Purifier for air cleaning.